Customer Service

Returns & Exchanges

We want you to love your Hasbro Leather purchase. Our policy differs slightly depending on where you bought — jump to the section that applies to you.

Bought Online

Orders from hasbroleather.com — returns & exchanges within 14 days.

Bought In-Store

Norwalk shop purchases — exchanges only, with receipt.
Online Orders · hasbroleather.com

Online Returns & Exchanges

Return Window

14 daysto return or exchange from the delivery date

Requests received after 14 days cannot be accepted.

Return Eligibility

To qualify for a return or exchange, items must be:

  • Unworn and unused
  • In original condition with all tags attached
  • Free of odors, stains, or damage caused after receipt
  • Accompanied by your original order confirmation

How to Return or Exchange

1

Contact Us

Reach out within 14 days of delivery at (203) 846-2603 or via our Contact page.

2

Share Details

Provide your order number and the reason for your return or exchange.

3

Get Approved

We’ll confirm eligibility and send you return instructions.

4

Ship It Back

Send the item back using a trackable carrier.

Return Shipping

The customer is responsible for return shipping costs. We recommend a trackable service (UPS, FedEx, or USPS Priority Mail). Hasbro Leather isn’t responsible for items lost or damaged in return transit.

Refund Timeline

Once your return is received and inspected, we process your refund within 5–7 business days to the original payment method. Shipping charges are non-refundable.

Defective or Incorrect Items

If you received a defective item or the wrong product, contact us within 7 days of delivery. We’ll cover return shipping and send a replacement or issue a full refund — your choice.

In-Store · 304 Main Ave, Norwalk, CT

In-Store Purchases

In-store purchases are eligible for exchange only — not returns. To exchange, items must be:

  • Unworn and unused
  • In original condition with tags attached
  • Presented with your original store receipt

How It Works

Bring the item and receipt to our store and a team member will help you with an exchange. Please call ahead at (203) 846-2603 to confirm the item you’d like to exchange for is in stock.

Please Note

Non-Returnable & Final Sale

The following cannot be returned or refunded

  • Custom and made-to-order items (final sale)
  • In-store purchases (exchange only)
  • Original shipping charges (non-refundable)
  • Items returned worn, used, damaged after receipt, or without tags
Quick Answers

Returns FAQs

How do I exchange an item for a different size?
For online orders, initiate a return for the original item and place a new order for the correct size within the 14-day window — this ensures the fastest turnaround. Contact us if your size is out of stock.
How long do refunds take?
Refunds are processed within 5–7 business days of us receiving and inspecting your return, back to your original payment method.
Who pays for return shipping?
The customer covers return shipping on standard returns. If an item is defective or we sent the wrong product, we cover it.
Can I return a custom or made-to-order item?
No — custom and made-to-order items are final sale. If there’s a defect or error on our end, contact us and we’ll make it right.

Need to start a return?

Call (203) 846-2603 or reach us via the Contact page — we’re here to help.

Contact Us