Frequently Asked Questions

Measure your chest, waist, hips, and sleeve length, then compare to our Size Guide. Leather tends to break in and stretch slightly over time, so if you’re between sizes, we suggest sizing down for a snug fit that will mold to your body. When in doubt, visit us in-store — our team has been fitting riders for over 40 years.

A motorcycle jacket should fit snugly through the chest and shoulders with no bunching, and sleeves should be slightly longer than a casual jacket to cover your wrists when gripping handlebars. You want enough room to layer a hoodie underneath but no excess fabric that could catch wind at speed. Shoulder seams should sit exactly on the shoulder — not drooping or pulled tight.

Our jackets are cut to standard US sizing, but fit can vary slightly by style. Product pages include a size guide specific to each item. When in doubt, reach out to us — we’re happy to help you find the right fit.

Yes. We offer custom sizing on most items — jackets, vests, and chaps can all be tailored to your measurements. Visit our Custom Products page or call us at +1 (203) 846-2603 with your measurements and we’ll walk you through the process.

Yes — free in-store fittings are one of our most popular services. Visit us at 304 Main Ave, Norwalk, CT and our team will help you find the right size and style. We’ve been fitting riders since 1986, so bring your questions. No appointment needed.

We use premium cowhide leather on most of our jackets and gear — known for its durability, abrasion resistance, and beautiful aging over time. Some items feature buffalo hide or lambskin, which is noted on each product page. We do not use bonded or synthetic leather.

Naked cowhide (also called “naked leather”) is full-grain cowhide that has been minimally processed — no heavy pigment coating or finish on top. You see the natural surface of the hide, including grain variations and character marks. It develops a rich patina with wear and is prized by club riders for its authentic look. It does require more regular conditioning than finished leathers to stay supple.

Our leather is a by-product of the meat industry, sourced from suppliers who adhere to responsible practices. We take quality and sourcing seriously and work with tanneries that meet industry standards for environmental and ethical responsibility.

Cowhide is smoother and more uniform in texture, making it ideal for jackets and fitted gear. Buffalo leather is thicker, slightly rougher in texture, and extremely rugged — great for heavy-duty riding gear and accessories that take a beating.

We carry both DOT-certified and novelty helmets. DOT helmets meet Federal Motor Vehicle Safety Standard 218 and are legal for road use in states that require helmet use. Novelty helmets are not DOT-certified and are not intended for use as safety equipment. Each helmet listing clearly states whether it is DOT or novelty — always check before purchasing. See our Helmets selection for the full range.

Wipe down your jacket with a clean, damp cloth to remove surface dirt. For deeper cleaning, use a leather cleaner designed for your type of leather. Avoid soaking leather in water or using household cleaning products, as these can dry it out and cause cracking. For heavy soiling or stains, bring it in — we can assess and advise on safe cleaning.

Apply a quality leather conditioner every 3–6 months, or whenever the leather begins to feel dry. Work it in with a soft cloth in circular motions, then allow it to absorb overnight before buffing off any excess. Regular conditioning keeps the leather supple and extends its life significantly.

Leather is naturally somewhat water-resistant, but prolonged exposure to rain can damage it. If your jacket gets wet, let it dry naturally — never use a heater or dryer. Once dry, apply conditioner to restore moisture. For regular rain riding, we recommend a leather protectant spray.

Yes — leather repair is one of our core services and a genuine specialty after 40 years. We repair zippers, snaps, seams, torn panels, worn linings, and more on jackets, vests, chaps, and bags. We work on gear we didn’t sell — bring in any leather item for a free assessment. See our Repair & Fitting Services page for details.

Yes. Zipper replacement and snap repair are two of our most common jobs. Whether the pull broke, the teeth are misaligned, or a snap has come loose, we can fix it. Bring your item to our Norwalk shop for a free estimate. Turnaround on most zipper and snap repairs is 3–7 business days.

Yes — patch sewing is one of our most requested in-store services. We sew all types of patches onto leather and textile vests: back patches, front patches, flags, and more, using heavy-duty thread and proper backing so they hold up to riding. Bring your vest and patches to our Norwalk shop for a free estimate. See our Repair & Fitting Services page.

Absolutely. We offer a range of customization including patch sewing, embroidery, custom lining, hardware choices, and sizing alterations. Visit our Custom Products page or call us at +1 (203) 846-2603 to discuss your vision.

Lead times vary with complexity but typically range from 3–6 weeks. We’ll give you an estimated completion date when you place your order and keep you updated throughout.

Changes may be possible within 24–48 hours of placing a custom order, before production begins. After that, we cannot guarantee changes. Please contact us immediately if you need to make adjustments.

Yes. We offer free standard shipping on all US orders over $100. Orders under $100 ship at a flat rate of $9.99. We currently ship within the United States only.

Standard domestic shipping typically takes 3–5 business days after dispatch. Custom or made-to-order items require additional production time — estimated lead times are listed on each product page.

We currently ship within the United States only. All orders are dispatched from our store in Norwalk, CT. We do not offer international shipping at this time.

Once your order ships, you’ll receive an email with a tracking number to follow your package on the carrier’s website. If you haven’t received a tracking email within 2 business days, check your spam folder or contact us.

We accept returns within 14 days of delivery on unworn and unused items in original condition. Visit our Returns & Exchanges page for full details and to start a return. Custom and made-to-order items are final sale.

To exchange for a different size, initiate a return for the original item and place a new order for the correct size within the 14-day window. This ensures the fastest turnaround. Contact us if you need help or if your size is out of stock.

We stand behind every product we sell. If your item arrives with a defect or damage, contact us within 7 days of delivery with photos and we’ll make it right — whether that’s a replacement, repair, or full refund.

We’re at 304 Main Ave, Norwalk, CT 06851 — on Route 1, easily accessible from I-95 (Exit 15) and the Merritt Parkway (Exit 38). Parking is available directly in front of the store. Get directions and store hours →

Mon–Sat 9 AM–6 PM and Sun 9 AM–3 PM. Hours may vary around holidays and during rally season when we attend events. Call +1 (203) 846-2603 to confirm before making a special trip.

Hasbro Leather has served the riding community from Norwalk, CT since 1986 — over 40 years as a family-owned business. We’ve outfitted three generations of riders, attended hundreds of rallies, and built lasting relationships with clubs and independent riders across New England.